You are in the top 5%!

[Ed P]

Pretty worrying, but true.

Check out this OECD report for context. If you can’t then maybe you are not in the 5%!

[Edit] One other comment is that you probably have better English grammar than the authors of the report!

[The VFM Addict]

Actually that’s probably why government IT projects always crash and burn.   They bring in experts who have not the slightest idea how things work in the civil service or of what civil servants think and need.

When I was taking briefs from companies and government agencies for audio or video productions the most valuable tool I possessed was my tape recorder.  I’d question folks half to death recording everything.   Not only to ensure that when scripting we knew what the client wanted but also more importantly how they thought.    Getting a real handle on that is vital and if you don’t the result is absolutely certain to fail to fulfil its intended purpose.

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During the Covid-19 Epidemic I will be wearing a mask and goggles while posting so that if I become infected I won't spread it to you.

[Ed P]

What I find quite worrying is that almost all Government forms can now only be accessed on line. Putting aside the fact that many forms are both badly designed and/or ambiguous/legalistic these forms have to be filled in by the General Public on systems which the majority do not really understand.As a design test try hitting the back button, on many forms you can finish in a completely unexpected location!

Crap in=complete crap out.

Good on-line Help may mitigate this, but writing meaningful targetted ‘Help’ for technically challenged people is a skill that very few have.

[Author]

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