Touchscreen not working

[johnbarry]

Touchscreen (on a 7″ Fusion5 Windows 10) not working.

First off it wouldn’t boot into Windows, using Windows recovery it re installed Windows 10 (like a fresh install) I had no Touchscreen I have checked everything I can and still can’t get it to work. Even on start when you swipe up it won’t swipe. Their are no conflicts in device manger, (it states) touchscreen is working properly.

The screen isn’t cracked and no visible damage.

With a USB mouse it works perfectly Windows is updated including V1903.

Cheers
John

[Wheels-Of-Fire]

Did anything happen before things went wrong, like a Windows update ?

[Bob Williams]

Same problem here John:   https://tinyurl.com/y5bt7gej

And here:   https://tinyurl.com/y4o9evg3

When the Thought Police arrive at your door, think -
I'm out.

[Ed P]

IF you can find out how to do a factory reset then do so.

[johnbarry]

Thanks Graham Previously (before new install) I didn’t have this I only know since re install of Windows 10 the touch screen isn’t working.

It doodles along nicely with a USB mouse.

Thanks Bob I had a probe slightly different but no solution.

Thanks Ed

There is no factory reset, I think you send it back to fusion and they sort it, costs more than I paid.
I have contacted fusion5 twice and they don’t get back to me.

I once asked Fusion5 (about another) how to reset and was told to use Windows 10 Recovery, but that doesn’t fix the touch screen.

Cheers
John

[Bob Williams]

Think when you ordered this John, you were advised that an Android tablet would be much better. I have the older 8″ version of this Lenovo Android tablet and have had it for 3 years now, I love it:

https://tinyurl.com/y2uldl59     £49.99, although the 8″ is a better tablet at £89.50.

There is an Android version of the Fusion5 at £42.47:     https://tinyurl.com/y3aybzxq

When the Thought Police arrive at your door, think -
I'm out.

[Ed P]

My off-the-wall guess is that all the Fusion pads have the same Android chipset sitting underneath. IF this is the case then normally a factory reset uses a combo of the ‘home key’ + ‘vol-up’, and or ‘vol-down’ all pressed together and held for 6 secs or so. That sometimes drops you into a menu that allows you to reload the drivers for specific devices.

Up to you whether you try as there is a finite chance you can screw up the settings.

[Wheels-Of-Fire]

As you have a device with an ARM CPU (I can’t find the specs but you must have if it can also run Android) then you will have a Universal Windows Platform version of Windows and that has some very odd UWP drivers 🙄. If the driver is not installed in exactly the right way (not the normal way) then it will appear to be installed but it won’t be properly linked into the OS so won’t work.

The only way to properly install UWP drivers is to run the installation package EXE or to let Windows update do it. It may be worth uninstalling the existing driver, so the touch screen shows as unknown device, and then doing a forced Windows update check.

Just a thought 😁

 

[johnbarry]

sos Bob
This is not the one your talking about, I had it off ebay as a non booter (spares/repair).

I repaired it (now boots) I just can’t get the the screen to react to touch.

Ed it’s not an android (Windows 10), although the procedure does work for in which I have already used to restore windows via Update & Security / recovery / advanced startup / restore windows from a system image.so it must have recovered from an image, it just won’t swipe since recovery.

It’s though the touch screen wasn’t in the image or maybe it’s never worked.

Cheers
John

[Ed P]

+1 to Graham’s comments. I said Android for simplicity but meant ARM.

[johnbarry]

Thanks Graham I did uninstall the driver on re boot the driver was back. I will try again

Thanks Ed It probably my understanding had you said arm I wouldn’t understand either.

Edit: I uninstalled the driver ran WU it didn’t see it, re booted the driver was back and working properly but still no touch

Cheers
John

[Ed P]

John – the problem with UWP drivers is that the yellow exclamation mark sometimes does a ‘Boris’, and does not tell the whole truth. You could try working through this simple list of possible remedies.

[Wheels-Of-Fire]

Driver Easy may be a good idea 😁

In the meantime does your touch screen driver show up under settings>apps>Windows apps and features ?

[Boris]

Ed P wrote:

the yellow exclamation mark sometimes does a ‘Boris’, and does not tell the whole truth.

I am most distressed at this slur on my impeccable character. 😎

Never trust an atom - they make up everything !

[Ed P]

Sorry, I meant the mendacious one, perhaps doing a BoJo would have been better.

[Boris]

Apology accepted

Never trust an atom - they make up everything !

[johnbarry]

Thanks Ed
I tried all the possible remedies, easy driver downloaded 6 updates they went into C: User / App Data / Local Roaming / Easeware Driver Easy / Drivers

I can’t find them in Local, I think it wants £50 before I can install them.

Graham the touchscreen driver isn’t where you suggest.

Cheers
John

[Wheels-Of-Fire]

I had a feeling the driver package wouldn’t be listed. If you DO manage to get a driver it should be a PACKAGE and it should show up 🤔

[Wheels-Of-Fire]

On the other hand, no one has much experiance of UWP yet so it could do anything 😀

[johnbarry]

First off it wouldn’t boot into Windows, using Windows recovery it re installed Windows 10 (like a fresh install)

New faults since starting: include

Windows 10 Revovery no longer works, the battery icon is missing, you can no lorger see if it’s charging etc and the camera is missing. These were there when I first started (after refreshing from Windows 10 recovery)

Sadly it won’t boot USB so I can’t use a USB DVD Rom to boot.Could this be one of the original faults?

I have tried everything.

Is it time for the bin.

 

 

Cheers
John

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