The AA

[johnbarry]

This is a problem and I want to halve it, thus I share my problem.

I am a AA Member, I purchased a car Genie from them. It was found to be unsuitable. I returned it and awaited refund, no refund, I contacted (via Telephone) and was told they needed proof of return. I supplied this and recieved an email thanking for proof and a refund would be issued within 14 days. No refund appeared I telephoned again and was told they need proof of return, I told of the email, they went away and came back saying he will refund the next day. I also sent proof of return and again recieved an email saying I would recieve a refund in the next 14 days. The 14 days passed and no refund, I have emailed customer service and had no reply. I contacted ombusman (from a link on AA web) to be told they can’t help.

This started the end of November 2017

What else can I do

Cheers
John

[Dave Rice]

Twitter.

[johnbarry]

Dave I don’t Twit, I would have a look on twitter.

Cheers
John

[johnbarry]

I joined Twitter found the AA not sure what to do next.

Cheers
John

[Dave Rice]

Complain ?

Its been 6 weeks and 3 times Ive been promised a refund on my useless Genie and still nothing. #AACarGenie

[johnbarry]

Thanks Dave I tweeted to AA (the above) I got a reply

We’re sorry to hear this John and would like to chase this up for you. Can you please DM your 635601 Membership Number, email address and contact telephone number?

I replied to the message

I didn’t get to fill my phone number and it sent (I touched something)

What’s DM mean

Not sure how it works what becomes visible to others

ie

Cheers
John

[blacklion1725]

I don’t twitter either but DM is Direct Message (like a PM) rather than a tweet – if you have tweeted any or your provate info I would try and edit/delete. I think that little envelope bottom right of the tweet is the DM button (but a tweeter can correct me if I’m wrong)

[PlaneMan]

BL is right, click on the envelope by the AA tweet.

[johnbarry]

Thanks Blacklion

I replied within the message I had from the AA, as it only allowed so many characters I sent a few replies, then recieved the below.

I am not sure where to look to see if it went only to the AA or went live.

 

Cheers
John

[johnbarry]

Thanks PM what’s BL

Right click on the envalope shows

Cheers
John

[PlaneMan]

Bl=Blacklion.

Just click on the envelope, not right click.

TBH it’s not great on the desktop, it’s designed for mobile.

[johnbarry]

ooppss BL

I see what you mean, you seem to have to start again as you need to enter who your sending message to.

I think I have picked up on using twitter, all my replies are live so I deleted the bit on my info.

Thanks all much appreciated, should I struggle, i’ll be back.

Cheers
John

[The Duke]

Wow i had to google car genie, and wow, i particularly dislike the AA, i think everything they do is overpriced, especially their breakdown cover, but this takes the biscuit.

a dressed up obd2 reader for a discounted price of £29 for members. How much for non-members.

You can get get obd2 readers for under a fiver on eBay. Also if tou use a compare type search engine you’ll find a load of breakdown providers that piggyback off AA and RAC for about 1/3 of the cost.

With my old car i use to a company called Green (or similar). Iirc it was the rac that came to my rescue. My new car come with cover, but ive never used it. Im sure it’s AA. But never taken the card out of it’s home under the dash.

[Bob Williams]

I was very happy some years ago when Motability lost patience with the AA and went to the RAC. My bad experiences with the AA over the years, including before ’95 when I first took a Motability car, were too many to list here. My son and daughter both had problems, both been with Green Flag for a good few years.

I had a really bad time getting the AA to understand that a guy whose mail came here, did not live here and never has lived here. He used a street with a similar sounding name in Louth town, with a number that does not exist. Obvious fraud, but after 6 letters returned to AA as “Not Known”, I finally managed to find and contact the CEO. Problem solved: CEO’s PA sent me 12 months’ AA membership. No family or friends wanted that, so I sent that back too, with the information that the AA was so inneficient and customer-unfriendly, that I would never use their services, but as a Motability customer, I am happy to be with the RAC.

For  John (JB) Write to the CEO, that’s how I got it sorted:

Simon Breakwell

Chief Executive Officer

AA PLC
Fanum House, Basing View, Basingstoke, RG21 4EA.

When the Thought Police arrive at your door, think -
I'm out.

[JayCeeDee]

I also took exception to the AA when I was with them in the 90’s – it came free for a year with my new Bluebird. I objected to them

a) sending a motorbike rider to a crash scene, just to keep the response times down.

b) then waiting for 2 hours for a Transit van to arrive, spend 1/2 hour trying to get their dolly under the (collapsed ) wheels of a front wheel drive car with severe front impact, then

c) another hour for a “Parking” style lifter to put it on the back!! This, despite having relayed all the impact information to them on the first call!!

 

Been happy with the RAC ever since, especially this last year, when we threatened to leave because of surreptitious price rises and got the price reduced drastically to keep us with them.

[johnbarry]

Well I never at last, the refund went into my bank account (04/01/18) only showed today (05/01/18)

Was that a miracle or twittin?

Cheers
John

[JayCeeDee]

Probably down to Twitter – big companies take Social Media very seriously these days.

A friend was getting the run around from Virgin after flight tickets were re-scheduled. They’d booked for a party of 10 and paid to sit together as there were 4 generations and the youngest and eldest needed to be looked after as well. The new tickets were all over the plane and she was getting nowhere. She upped it onto twitter and they were calling her to resolve it. They ended up with an upgrade of some description and a couple of hundred pounds ( the extra paid for sitting together ) returned as compensation.

It’s the new dynamic way of getting to the heart of the company. Well done, by the way.

[johnbarry]

Thanks JayCee

Probably down to Twitter – big companies take Social Media very seriously these days.

I do feel it, after all the trouble I had upto now.

Nice one thanks all for the help and thanks ricedg for pointing me to twitter.

I thanked AA help (twitter) and they have replied glad it’s sorted.

That’s another miracle they don’t start till 8am

Cheers
John

[PlaneMan]

I’ll see if the AA are any good soon. Parked at the doctors in a disabled bay on a busy road so hauled myself out of the passenger door onto the pavement. Appointment done, get back in the car via the drivers door to the sound of the lights on warning. Balls, flat battery. Luckily I have full AA cover as part of the extended warranty I negotiated when I got the car. Seems that the lights on warning only works on the drivers door.

So far they have been polite on the phone but I shall see.

[Richard]

I have called the AA twice in the past 18 months for different vehicles. The first time the old one went into limp home mode when I had the granddaughter in the car and we were between the two houses on a blooming awful snowy day. They came after about 30 minutes and sorted me on my way. I had managed to get someone to take the granddaughter so panic was over.

The second time the new car suffered a battery failure, well 2.5 volts was a bit low and this was only a few weeks after driving for a couple of hours to Cambridge and back. I came off the phone, poured a cup of tea and the AA arrived, before I had even taken a sip. They got it started, pronounced the battery shot as it did not appear to want to recover. Anyway I drove round a bit before going to the Kia garage. They knew our past years have not been as bad as for some people, but could have been a whole lot better for us. After a bit of checking and looking they sent me on my way with a new battery, so accolades all round. Oh and I did get my cup of tea while the machine was running in fast idle mode to kick some life into the battery. Since then I have had the old car fixed and had no more troubles with either of them.  Which reminds me I must run my wife’s car ASAP or that will be the next one in trouble, she is still recovering from the combined effects of what was wrong before plus severe anaphylaxis while undergoing a hospital investigation, cause so far still unknown. She must chase that one up.

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