Paypal Claim

[Drezha]

Just had to open a Paypal dispute with EV Cables as I’d purchased a cable, but had to return it when the it turns out that the Government grant for fitting an EV charging point to my house can’t be claimed as the cable (whilst charging) will run across a pathway (on my land).

First time I’ve had to dispute I believe, so we’ll see how it goes. They had 5 days to dispute it but I hadn’t heard anything, so it’s been escalated now to a Paypal claim. Not for a small amount of money either…amazing how much the cables can cost!

"Everything looks interesting until you do it. Then you find it’s just another job" - Terry Pratchett

[The Duke]

Good luck.my lad just got scammed by someone selling an Apple watch. As the sell gave a fake tracking number, PayPal paid out in under 24hours.

I was amazed, I was expecting it to run for a few weeks at least. So fingers crossed for you.

[Ed P]

Drezha are you a ‘registered installer’ as defined under the Government Scheme, if not I can’t see how you would get a grant anyway.☹

[PlaneMan]

I had to do this about 2 weeks ago, bought some gloves but the seller had sent the wrong size.

Wanted me to stump up for return postage. Went to PayPal after giving the seller a fair chance of sorting it out and they provided me with a pre-paid label and as soon as it was in the Royal Mail network a full refund.

[Drezha]

Ed P wrote:

Drezha are you a ‘registered installer’ as defined under the Government Scheme, if not I can’t see how you would get a grant anyway.

I had a registered installer come out to fit it and then they refused when they saw the property (it wasn’t clear from the photos). It’s a bit silly, because the path in question is our shared path with out neighbour that cuts across in front of our house where the drive is – anyone visiting would walk down the driveway as we have the gates open. But the rules say it can’t cross a pathway, even my own or if people don’t use it!

Yeah, they wanted me to pay for the return which is fair, as I no longer needed the item – but it was via DHL at £15 for the delivery. Fair enough, the cable was £200. But now they’ve not stumped up and had the cable back since 5th December.

"Everything looks interesting until you do it. Then you find it’s just another job" - Terry Pratchett

[Ed P]

I can understand not running a high amp power cable OVER a path, but surely they would let you ‘mole’ a cable duct UNDER the path? Probably the installer did not want to know as he may have to do everything within a Government set budget.

I’m interested as my next car may well be a ‘plug’ provided that I can integrate its battery with the house solar pv set-up. (At the moment auto companies are ‘iffy’ over this due to battery manufacturers warranty doubts).

[Drezha]

Ed P wrote:

I can understand not running a high amp power cable OVER a path, but surely they would let you ‘mole’ a cable duct UNDER the path? Probably the installer did not want to know as he may have to do everything within a Government set budget. I’m interested as my next car may well be a ‘plug’ provided that I can integrate its battery with the house solar pv set-up. (At the moment auto companies are ‘iffy’ over this due to battery manufacturers warranty doubts).

They can mole it under the path but that also involves going under a drain that separates the path. They also can’t put it there really as it will interfere with my gas supply, due to where my electrical input is (along the side of the house towards the middle, whilst the gas is at the front). They’ve said they can come oput of the house, under the side path, run the cable along the fence between me and my neighbour and then install a wooden post in the driveway with the charging point attached. Where, when charging, will cause more of a trip hazard than over the path.

Additional fees for the work weren’t to bad, but it’s not something I wanted doing before Christmas – digging up my path etc.

Alternative I’m looking at is to get an electrician to install an outside plug socket. Bit more useful, as I can use it for a lawn mower etc etc. Would still need my extension lead though – currently have a 15m cable that comes out of the house through the letterbox and then connects to the car charger inside a “weatherproof”* box.

 

 

*seems to be so far…

"Everything looks interesting until you do it. Then you find it’s just another job" - Terry Pratchett

[Drezha]

Paypal came back to me today and ruled in my favour. Returned the full £200, no deductions for postage.

No reply from the seller couldn’t have helped their case…

"Everything looks interesting until you do it. Then you find it’s just another job" - Terry Pratchett

[PlaneMan]

Result!

[The Duke]

Funny enough I woke this morning to a paypal email saying my credit was in my account, yesterday they emailed me telling me it would be the 9th of Jan.

I paid return postage as it was my fault. I ordered the compleat wrong item.

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