Manufacture Warranty

[Anonymous]

Manufacture Warranty

I have listed (on ebay) a SanDisk SSD, selling with a 3 year manufacture warranty, I thought you could.

I am sure I have seem many a second hand item on ebay, sold with manufacture warranty (or maybe not?)

It seems this is not possible.

Thank you for contacting SanDisk ® customer care.

We would like to inform you that warranty for our drives follows the original owner of the SSD, so if you resell it, the next person won’t be able to claim warranty for this drive if it will fail, since the receipt is under your name. Second hand drives have no warranty.

[Bob Williams]

Sorry you can’t use the warranty with the ad, but think about it. Someone has used that drive and Sandisk cannot support a warranty for a drive which may have been abused, or heavily used, for all they know. If you still have the original packaging, check the fine print.

When the Thought Police arrive at your door, think -
I'm out.

[dwynnehugh]

Bob whilst I don’t disagree with your reasoning – but how the heck does the manufacturer know if the original owner has over used or abused it?

The more you meet people the more you understand why Noah took animals instead of humans

[JayCeeDee]

dwynnehugh wrote:

Bob whilst I don’t disagree with your reasoning – but how the heck does the manufacturer know if the original owner has over used or abused it?

 

Doesn’t some manufacturer’s software show the number of hours of use, plus the number of read/writes?? I used Seagate’s tools a while ago on an iffy drive and seem to recall seeing those details. They would be able to establish use that way but what constitutes abuse of an SSD??

[The Duke]

If the manufacturer warranty is for 3 years, it shouldn’t matter how much it’s been used.

Thought it’s not uncommon for the warranty to be non transferable. I’m not sure where that stands legally. But no one is going to fight over a second hand cheap purchase, so they can get away with it.

[Ed P]

“but what constitutes abuse of an SSD??”

A hammer is one easy way to carry out some abuse John, but the first thing to check is whether it is a ‘warranty’ or a ‘guarantee’. The first is a contract that only applies to the original purchaser and the seller/manufacturer.

On some items e.g. cars the manufacturer will extend the warranty to the new purchaser. Looks like SanDisk cannot be bothered but you would need to read all the small print on their original warranty to see what is covered (there are no standards on this contract except they must not try to take away rights under the Sale of Goods Act). The EU sale of goods act only applies to the original buyer/seller unless the buyer is a trader when it may be extended. My guess is that Sandisk have decided their warranty is non-transferable as the second hand market is not important to them..

Guarantees are normally limited only to faults appearing within a certain time.

[Bob Williams]

Ed P wrote:

the first thing to check is whether it is a ‘warranty’ or a ‘guarantee’. The first is a contract that only applies to the original purchaser and the seller/manufacturer. 

A very important point, and one I had long forgotten, thanks Ed.

I still stand by my point that Sandisk, or indeed any seller of goods, cannot be expected to continue to stand by a warranty or a guarantee, when the item is passed to another purchaser as second-hand or Used. Unless specifically listed in documents at time of purchase. Warranty of a newly-purchased product usually requires that the product be registered with the Seller, in order to complete the warranty procedure, in any case.

When the Thought Police arrive at your door, think -
I'm out.

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