Router Problems

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  • #7543
    Anonymous
      Forumite Points: 0

      I seem to have problems wit my Virgin Media Router, Thur 18/05/17

      Virgin Media tested the router and said they would send an engineer

      (Sat 20/05/17)

      It has become intermittent, it goes off, the lights flash for ages, it comes on, it goes off.

      I have 2 computers connected to it via ethernet so I unplugged them the problem persisted. This morning it worked (so I plugged the ethernet cables back in. It worked till about 1pm so I switched it off. I turned it back on at 1930 and it worked, then stopped at 2020. it’s been on / off for a couple of hours.

      I have unplugged computer 2s ethernet cable and the router seems to be stopping on.

      Thinking about it I have been having problems with computer 2s HDD (while this has been going on) with Window 10. I have swapped the HDD but seem to still be having problems with the HDD.

      Would this cause the router problems, since unplugging the ethernet  from computer 2 the router has stopped on, or is it a fluke.

      Should I cancel the engineer, I had a text with the appointment and can reply to cancel it.

       

      #7546
      Dave RiceDave Rice
      Participant
        @ricedg
        Forumite Points: 7

        No, I can’t see how it would affect the router. Let the engineer have a look.

        #7552
        Ed PEd P
        Participant
          @edps
          Forumite Points: 39

          As Dave says, but to prevent a red face thoroughly check all connections before the engineer arrives (Ethernet, broadband and electrical). I would also check that the position of the router is not going to result in overheating.

          #7554
          Anonymous
            Forumite Points: 0

            Thanks Dave sadly I did cancel the engineer (before your post) it just seem so stable (after unplugging rig2) after all the problems I have been having, I felt further investigations on my part were needed. I feared if it was my fault Virgin would charge me for the call out.

            Thanks Ed

            On installation of Virgin, the router was on my cupboard I did move it and put it between my printer and a wall.

            Maybe not the best of place for airflow, but I put it back on the cupboard Thursday and it still played up.

            I need to replace (test) the ethernet cable for rig2.

            When I unplugged all the cables on Thursday it did include my smart TV.

            I will monitor the router on the cupboard, with just rig 1 plugged in.

             

            #7570
            Bob WilliamsBob Williams
            Participant
              @bullstuff2
              Forumite Points: 0

              Get it up high if you can John, and in clear line of devices. This shows my Sky router (small black object) on top of the bookcase. It is diagonally opposite the Q-box, which is at the far end of the lounge. Two rooms and a hall away in this room, I get 72 Mbps on both phones and my tablet. At the kitchen, on the far side of the bungalow, SWMBO gets a full Wls signal on the lappy and 72 Mbps on her phone.

              Before I moved it up from the bottom of the bookcase, Wls was poor at around 23 Mbps. I think Dave gave me that advice (Re: putting router up high) in MM forum.

              SWMBO loves cushions …. what can I say?

              When the Thought Police arrive at your door, think -
              I'm out.

              #7599
              Anonymous
                Forumite Points: 0

                Thanks Bob

                The original place was high, next to my printer. I wasn’t sure about the low cupboard. Looking at your router position, I have now put mine on top of the printer. I can’t go any higher (length of cables, mainly power) the rigs are on short cables, I don’t want to use longer as I fear reduced signal.

                I have considered PCI WiFi and dump the cables, but I think cable is better?

                #7601
                The DukeThe Duke
                Participant
                  @sgb101
                  Forumite Points: 5

                  I’m surprised my router works at all, it’s in the far corner of the house behind a TV, pc, PS4 and surround sound, all the wires (cough rats nest) probably create some type of Faraday shield.

                  #7605
                  Dave RiceDave Rice
                  Participant
                    @ricedg
                    Forumite Points: 7

                    Wireless wise, the TalkTalk Huawei routers are the best ISP provided kit I’ve laid my hands on and I’ve seen plenty of BT Hubs of all flavours. Where BT get this “UK’s most powerful wi-fi signal” from is probably the same place as “strong and stable”. Although I now see they’ve had to add “vs major broadband providers”. it’s still a lie IMO and in my experience of living in a 4 bed 3 story town house, this interactive illustration is somewhat stretching the truth, and that includes the Sky hub.

                    #7608
                    The DukeThe Duke
                    Participant
                      @sgb101
                      Forumite Points: 5

                      They must of upped their game. As the original unit TT sent me with FTTC, was terrible. I’m sure when I was talking about mine, you lot had the better version, probably a revision.

                      Ive never had luck with provided Routers, always having my own, the current asus one I have had been fantastic. Money well spent. Abit old now, and wasn’t topend, but it keeps up with out house just fine. That’s around a TB a month.

                      #7630
                      Bob WilliamsBob Williams
                      Participant
                        @bullstuff2
                        Forumite Points: 0

                        Since putting my Sky router higher, I have had much better WiFi from it. I used to have to park up outside the house before our phones ‘pinged’ to show the WiFi was picked up. Now it happens when I pass the rear of our house on the main road, between a gap in a line of bungalows in front of ours. Goes again until I turn round in the Close.

                        John: cable is better IF you have Gigabit ethernet cable and the router can transmit Gigabit to the PC, which must have a Network adapter capable of using Gigabit. If it’s 10/100, you might be just as well off with a good WiFi adapter. I have this in my desktop, disabled since I went up to Gigabit and 20 meters of Cat 6 ethernet cable across the loft:

                        https://tinyurl.com/kzlsysb

                        It gave me over 350 Mbps, never had the “up to” 450, but that was a stable 350+, the PC is 2 rooms and a hall away from the router and I don’t have enough sockets in this room for a Powerline adapter. I left it in the PC, can always use it as a standby. When you say “short cables” do you mean just the ethernet cable? That’s no problem, the maximum length for an ethernet cable to avoid signal drop, is reckoned as 100 meters. My No.2 gson has an external Cat 6 of that length up to his room, from dad’s router: the house is old and solid, thick walls, WiFi does not work more than 1 room away downstairs. If you mean the router power line and phone line, longer ones are probably available. I will have a look at that for mine as the router powerline is only just long enough. What first annoyed me about the Sky router was that there are only 2 LAN ports, but the WiFi from the newer Sky routers, is good.

                        Dave is right about the BT ads: there is exaggeration, then there is BS. One of my neighbours has the latest BT Hub and the signal is not as good as my Sky router: proved by phones and laptop in her garden. Her phone and lappy work over a greater distance in my rear garden than in hers. Sky should bring a case against BT.

                        When the Thought Police arrive at your door, think -
                        I'm out.

                        #7636
                        Bob WilliamsBob Williams
                        Participant
                          @bullstuff2
                          Forumite Points: 0

                          JOHN

                          This is the Amazon UK page for the PCI Wireless adapter in my last:

                          https://tinyurl.com/kag3ema

                          When the Thought Police arrive at your door, think -
                          I'm out.

                          #7711
                          Anonymous
                            Forumite Points: 0

                            Thanks Bob I have put the PCI Wireless adapter in my wish list (I wish one day)

                            As regards cat6 router support I found this but can’t see about cat6 support.

                            I am using a cat6 cable to the smart box.

                             

                            #7714
                            Dave RiceDave Rice
                            Participant
                              @ricedg
                              Forumite Points: 7

                              Don’t worry about Cat 6 John, it’s a cabling standard and doesn’t need “support” from anything attached to it.

                              Cat 5 or Cat 6, it will make no difference to you.

                              #7980
                              Anonymous
                                Forumite Points: 0

                                Thanks Dave

                                sos for the reply delay, I been away

                                #7986
                                Ed PEd P
                                Participant
                                  @edps
                                  Forumite Points: 39

                                  Cat6 is a more difficult option for the DIYer. It offers little over the much easier Cat5e  for the average  home user. It is quite easy to make poor Cat6 connections – avoid if you can.

                                  #8020
                                  Bob WilliamsBob Williams
                                  Participant
                                    @bullstuff2
                                    Forumite Points: 0

                                    30 meters of Cat 6 across my loft, gives me Gigabit connection to this desktop Ed.

                                    When the Thought Police arrive at your door, think -
                                    I'm out.

                                    #8024
                                    Ed PEd P
                                    Participant
                                      @edps
                                      Forumite Points: 39

                                      Bob, I’m not saying that it cannot be used but Cat5e gives as near as damn-it the same performance in the average home. The cable is however much less flexible and it is far more difficult to make good terminations. This link better explains the issues which I just glossed over but the main point is extracted below:

                                      ” The need for more controlled terminations hasn’t existed for Cat 5 or Cat 5e installation standards. Often work practice variation would amount to some degree of variation within the tested result, but sufficient headroom ensured adequate buffer for such anomalies.”

                                      If you are experienced in wiring Ethernet cables and don’t mind the much ‘stiffer’ cat 6 and its higher price then by all means use it. Really the only time you must use cat6 is if you know fibre to the door is coming to your house and you want very high speed broadband throughout your home.  Spec comparison. If this does not apply and you are new to terminating and installing Ethernet cable then for the sake of sanity use cat5e. (does not apply if you are buying finished cable if the prices are roughly the same.

                                      .

                                      #8027
                                      Ed PEd P
                                      Participant
                                        @edps
                                        Forumite Points: 39

                                        I don’t know if it is obvious but I was referring to ‘making-up’ cat6 cable versus making up cat5e. If you are buying a length of commercially terminated cable then it does not matter except cat6 is typically twice as expensive as cat5e.

                                        #8039
                                        Dave RiceDave Rice
                                        Participant
                                          @ricedg
                                          Forumite Points: 7

                                          Cat 6 is a pig to put RJ45 plugs on. It has a stiff plastic X piece in the middle that has to be dealt with. I only use it for punch down to punch down cabling i.e. no plugs and only when it’s in a written specification from the customer (only the military so far and God knows why).

                                          It’s quite simple, no-one here needs Cat 6. specification cables, it will not speed anything up. I know quite a few older places running quite happily still on Cat 3 to the desk.

                                          #8044
                                          Ed PEd P
                                          Participant
                                            @edps
                                            Forumite Points: 39

                                            I’d make a guess that the Cat6 mil-spec has something to do with the extra shielding and crude EMP and interception  protection. (probably did not know that Cat7 is around!

                                            Off topic but I read a recent article that declared that EMP is an over-rated problem. According to the article the only tangible outcome of a full-blown nuclear EMP test by the US was to turn the sky Aurora-green.

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