No internet bt home hub 6

I would give their customer services a call and say that you want to leave BT for someone who provides a better service. If they say anything about still being on contract, just tell them being without internet for 10 days is cause enough. That might encourage them to move quicker.

I’ve just been speaking with Sky to report a noise problem on our line, last Saturday it was. They mentioned that I still had one of the original Sky Hubs from 2014 so they sent a new one out to me and it arrived Monday morning. I had the BT engineer out yesterday and they fitted a new Master socket, which seems to have improved the noise problem.

It can be done, but they seem to be dragging their heels on this one for you.

You can use any xdsl router on a BT connection, but you need to know the authorisation details.

Modern accounts are generic (and easily looked up) but IIRC some long standing ones are unique.

John, it’s not complicated. A wizard will set up the VDSL connection, you just say it’s BT and it does the rest. But you will need to know the BT username and password (not the same as your BT account).

The generic one is normally bthomehub@btbroadband.com and a password of bt (or usually anything, it doesn’t matter). Another one is broadbanduser@btbroadband.com.

Good news John.

Have you tried the WPS button route John? Link.

If not you might have to try this method instead. Link