Hotmail problem – Forumite.site

This topic has 4 replies, 4 voices, and was last updated 5 years, 3 months ago by Ed P.

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December 15, 2020 at 7:40 pm #64630
Wheels-Of-Fire
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@grahamdearsley
Forumite Points: 4
A friend of mine has just started having problems with her hotmail account, every email mail she sends appears to come from “Microsoft Authenticator” and is flagged wit a red exclamation mark.

Everything on the Web points at two step authentication but she has never used it and the setting on her W10 PC is off.

The other point of note is that the problem seemed to start after she got a new iPad and entered her Hotmail details on that.

The Microsoft Authenticator app is also not installed on her iPad or PC.

Any ideas ?
December 16, 2020 at 1:40 am #64635
wasbit
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@wasbit
Forumite Points: 245
She might have to log into her hotmail account using a browser & in the settings allow the ipad to be a known device.

Or it may be a ‘High Imortance’ setting by the sender

– https://www.quora.com/What-does-an-exclamation-point-mean-next-to-an-email-in-Outlook?share=1

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wasbit

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December 16, 2020 at 4:45 pm #64653
Wheels-Of-Fire
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@grahamdearsley
Forumite Points: 4
It turns out she was not telling me the whole truth, she DID have the Authenticator App installed on her iPad. Adding devices as trusted may well have fixed the problem but she was not interested in two step authentication so just deleting the App fixed the problem, on all devices.
December 16, 2020 at 9:51 pm #64681
Dave Rice
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@ricedg
Forumite Points: 7
Isn’t it amazing that when you dig you find they have done all sorts of things that they swear they didn’t.

I used to think the Mail Centre was haunted by a ghostly hand that went around at night hitting the delete button on just the right files. Just that users files, no-one else’s mind. Then there was the poltergeist that moved files to different folders…
December 17, 2020 at 7:48 am #64691
Ed P
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@edps
Forumite Points: 39
Dave Rice wrote:

Then there was the poltergeist that moved files to different folders…

That one has definitely moved into our house and inhabited my wife’s machine! Over the years, I’ve learned to keep my mouth shut and just fix the problem rather than get into an argument over ‘you MUST have done this/that’ etc. Now I’ll know that I should just blame ‘the ghost in the machine’.
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