lost the cursor/mouse – Forumite.site

This topic has 21 replies, 7 voices, and was last updated 9 years ago by Anonymous.

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February 28, 2017 at 7:47 pm #4595
Anonymous
Forumite Points: 0
HP Stream Notebook (same one as other thread) started a new topic as this is important.

I have been using a USB Mouse (can’t be doing with on screen).

Going back to normal (removing USB Mouse) there is no onscreen cursor (mouse) so you can’t move around the desktop. If I plug in the USB mouse the cursor works.

I do recall an HP update that may have been something to do with the mouse?

What have I done, last time I cleaned this I used a USB mouse, but everything worked fine as normal after removing the mouse

Edit:

It’s an HD compliant mouse and is said to be working properly
February 28, 2017 at 7:55 pm #4597
Anonymous
Forumite Points: 0
Ignore the Edit above, thats the USB mouse
February 28, 2017 at 10:38 pm #4605
Wheels-Of-Fire
Participant
@grahamdearsley
Forumite Points: 4
Remind me again. What OS is the HP running ? And is that a HID that the USB mouse shows up as ?
February 28, 2017 at 11:56 pm #4607
Wheels-Of-Fire
Participant
@grahamdearsley
Forumite Points: 4
Found the above link for Windows 8. Dont know if it will help.
March 1, 2017 at 7:30 am #4610
Anonymous
Forumite Points: 0
sos Graham it is HID and Windows 8.1

I set up the older version (as per your link, sadly it didn’t work.
March 1, 2017 at 8:09 am #4613
Jason
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@jason
Forumite Points: 0
I would say you’ve probably pressed a button on the keyboard area, or some function-key combination, that has disabled the touchpad. These buttons are quite common, for use when you’re using a plugged-in mouse and you don’t want inadvertent clicks or movement from the touchpad. Have a good look around the keyboard for some symbol that looks like a touchpad.
March 1, 2017 at 8:37 am #4615
Anonymous
Forumite Points: 0
Thanks Jason

I probed the keyboard and found nothing, I even tried a few buttons.
March 1, 2017 at 9:41 am #4617
Wheels-Of-Fire
Participant
@grahamdearsley
Forumite Points: 4
A couple more questions. Is this a touch screen or a touch pad. Does it show up in device manager and have you tried refresh devices if it dosn’t ?
March 1, 2017 at 10:01 am #4618
Robin Long
Participant
@knightmare007
Forumite Points: 12
Try,

Settings, Devices, Mouse & Touchpad, Additional mouse options

This should bring up a Synaptics screen giving you the option to enable/disable the “ClickPad” see if that helps.

According to the daughter’s machine its running Synaptics Pointing Device v 18.1.29 should you need software/drivers.

Hope this helps

Cheers Knight,

RIP Spike09 Your Missed
If I'm not here, I'm there.

Finally joined Twitter! longr79
March 1, 2017 at 10:18 am #4619
Jason
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@jason
Forumite Points: 0
Wheels-Of-Fire wrote:

A couple more questions. Is this a touch screen or a touch pad. Does it show up in device manager and have you tried refresh devices if it dosn’t ?

It’s a small laptop with a touchscreen. It has a touchpad. If it didn’t, no cursor would appear anyway unless a plug-in mouse were used — it would just be a tablet.
March 1, 2017 at 11:34 am #4625
Anonymous
Forumite Points: 0
Graham it has a touchpad not sure about touch screen
It isn’t showing in Device, but the USB mouse is plugged in, I can’t navigate
without it.

Robin it only shows the USB mouse in settings devices mouse, again if I unplug
the USB mouse I can’t open any windows.

At the moment it’s a though touchpad is not installed, but maybe it would show if the mouse was unplugged.
I have tried with the mouse unplugged and get nothing even on startup I can’t
navigate to continue or shtdown.

The main web search for no cursor takes you to mouse properties in there it shows touchpad, in this one it shows all but touchpad, but again its a USB mouse.

I am not gonna win this one without the USB mouse and that seems to be stopping any investigations for a touchpad. I even looked in the bios , it’s very limited and doesn’t show mouse tochpad.

mouse properties
March 1, 2017 at 12:06 pm #4628
Ed P
Participant
@edps
Forumite Points: 39
Possibly the driver has gone walk-about. Using the usb mouse, use the show hidden driver option, and REMOVE every HID mouse device you can find (you may well have some clashes hidden away). When in your situation I normalyl sweep the decks on the HID devices, reboot and let the system restore everything on a reboot. If you have any driver disks etc do the necessary with these (if required) after rebooting.
March 1, 2017 at 12:18 pm #4629
doctoryorkie
Participant
@doctoryorkie
Forumite Points: 2
JB, Do you have this?

Laptop T420 i5 8GB SSD 2x Spinners Optimus GFX
HTPC 5350 8GB SSD 2x Spinners Antec 300
Desktop 2700K 16GB Revo x2 GTX570SC Antec900
Server N54L 8GB SSD 6x Spinners HD6450
March 1, 2017 at 6:52 pm #4645
Robin Long
Participant
@knightmare007
Forumite Points: 12
If you cannot see the cursor when the mouse is removed are you also unable to get to the screen using tab, space and enter??

Cheers Knight,

RIP Spike09 Your Missed
If I'm not here, I'm there.

Finally joined Twitter! longr79
March 1, 2017 at 7:26 pm #4647
Dave Rice
Participant
@ricedg
Forumite Points: 7
When you’re doing the diagnostics just keep the mouse plugged in, it shouldn’t affect the synaptic track pad.
March 1, 2017 at 8:26 pm #4650
Anonymous
Forumite Points: 0
Thanks Ed I will have a look C

Doc I can get the properties but only with the USB mouse and it doesn’t show Device settings, the settings half way down are blanked out.

Knight I will have a look at that, if the USB is out I can’t move about.

Thanks Dave I will leave it in.

I am now wondering if I should call up factory backup and start again.
March 1, 2017 at 9:37 pm #4655
Dave Rice
Participant
@ricedg
Forumite Points: 7
Might be an idea.
March 1, 2017 at 10:02 pm #4657
Anonymous
Forumite Points: 0
Last resort Dave (nearing the last)

Ed

I ticked show hidden devices

There were 2 HID mouse in Mice and other devices

I uninstalled one and lost the USB mouse, I re plugged the USB and got it back.

I uninstalled the other and re booted.

The uninstalled one is no longer showing and it hasn’t re installed, as though it’s not seen the touchpad.

In the Human Interface Devices is an HID wireless radio controls, I uninstalled it and that re installed on re start.

Edit:

I uninstalled synaptec pointing devices, that’s not re installed either.
March 1, 2017 at 10:17 pm #4659
Wheels-Of-Fire
Participant
@grahamdearsley
Forumite Points: 4
Have you tried all the steps in the link you posted ? You can have more than one pointing device attached and they should all work at once. It does sound like a driver problem if the Synaptics pad dosen’t show up in device manager. By the way how do you know its a Synaptics pad if it doesn’t show up ?
March 1, 2017 at 10:22 pm #4661
Wheels-Of-Fire
Participant
@grahamdearsley
Forumite Points: 4
<p style=”text-align: left;”>Oops posts over lapped.</p>
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