My aunty asked me to look at her computer today as it’s not working properly. It turns out that it wasn’t booting to Windows 10, so my cousin thought she’d save me the hassle of getting involved and did a refresh ?
Basically, everything’s gone tits up, and I’m not sure what to do. The refresh has partially uninstalled a load of programs, including at least two antivirus (Norton AND McCrappy!), deleted Chrome, and made her internet shortcuts useless. It’s also wiped Office 2010 and and record of the product key. My first though was to reinstall Chrome, then use that to download the antivirus installers and then the removal tools. For some reason though, the internet won’t work at all.
The wifi wouldn’t work first, so I grabbed my homeplugs and connected the ethernet. No joy there either, so I took a known working USB wifi adaptor and still got nowhere. Her internet was working perfectly with all of our phones, so I ended up bringing the computer home. It’s not working on my wifi either, but worked perfectly when I booted into a Mint live disc, so it’s not the hardware.
It connects to the network and gets an IP address, but says there’s no internet connection. I’ve flushed the DNS and cache, reset the networking, disabled the firewall, and still nothing. I reinstalled then uninstalled Norton and McAfee using IOBit Uninstaller and the relevant removal tools in case they were lingering, but that didn’t help.
Is this just a case of backup and reinstall, or have I missed something?
Please help me to save my sanity! ?
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