Problems with BT email

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  • #1757
    oldtimeroldtimer
    Participant
      @oldtimer
      Forumite Points: 0

      First, a happy new year to you all.  This is my first entry on this site, having moved over from the MM site,  so forgive me if I make a mess of it.

      Having problems with BT Email.  Using W7 and Thunderbird.  All working fine until the Yahoo hack.  Got a message from BT telling me to change my password so I did using their website direct – not the link in the email.  Since then, both receipt and sending of emails is very erratic – at the moment I can receive emails but not send them.  Nor can I get into my BT account.

       

      Anybody else had problems I wonder.

       

       

      Its easy when you know how

      #1760
      Alan WoodAlan Wood
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        @alanrwood
        Forumite Points: 0

        Phone BT Support and let them sort it out would be my suggestion

        #1762
        Ed PEd P
        Participant
          @edps
          Forumite Points: 39

          My wife and I have had BT email problems, and we both use TBird. The cure for us was to log on to the BT web site (again), and access email there.

          It seems that BT need some sort of verification step that TBird does not use, however once we had logged on via the BT web page we were set to go.

          #1786
          oldtimeroldtimer
          Participant
            @oldtimer
            Forumite Points: 0

            Alan – thanks but I have never had any joy with BT Help.  If I can ever get a voice they send my blood pressure soaring, my heart racing and my temper flailing about madly.

            Ed. – I have been using TBird for years without any problem.  Not sure why it should arise just now?

            Came to the conclusion it was something wrong with the OS so fell back on a clone of happier days.  Trouble was it was about six months old so I had a bit of updating to do. More an inconvenience than anything else.  Anyway so far so good if that is not tempting fate.

            Cloning is something that does not seem to get much press.  Plenty of advice round on data security and back-ups but seldom any mention of simply cloning the whole shooting match.  It is simple, quick and requires no brain power.  It took eight mins to restore, about an hour to bring up to date, and then five mins to make a new clone.  So lets have a big shout for CLONING

            Its easy when you know how

            #1805
            wasbitwasbit
            Participant
              @wasbit
              Forumite Points: 245

              Macrium Reflect is a free Imaging & clone programme that is widely respected.

              http://www.macrium.com/reflectfree.aspx

              Regards

              wasbit

              --
              Regards
              wasbit

              Rig 1: Optiplex 3050 SFF
              Rig 2: Asus ROG G20CB (rebuilt wreck)
              Rig 3: HP Elitebook 8440P

              Dear Starfleet, hate you, hate the Federation, taking Voyager. - Janeway

              #1806
              Ed PEd P
              Participant
                @edps
                Forumite Points: 39

                We too used TBird and BT for years without problems. They only appeared after the Yahoo debacle was revealed. As I said the cure for us was an on-line log-in.

                #1808
                oldtimeroldtimer
                Participant
                  @oldtimer
                  Forumite Points: 0

                  Thanks Wasbit.  I use Easeus Free Edition which seems to do the job.  Previously I used Acronis True Image for many many years, but the latest version seems too complicated for my aging brain cells :yes:

                  Its easy when you know how

                  #1809
                  oldtimeroldtimer
                  Participant
                    @oldtimer
                    Forumite Points: 0

                    Hi Ed.  When you say you log in to BT do you mean you log n to your email account at BT then return to TBird, or do you just use the onlineBT Account?  Have you found a permanent cure? :scratch:

                    Its easy when you know how

                    #1810
                    Ed PEd P
                    Participant
                      @edps
                      Forumite Points: 39

                      We each logged in ‘on-line’ just the once for each account then reverted to using TBird and POP3. I suspect that following the massive Yahoo break-in that BT wanted to be able to verify that accounts were associated with ‘real’ BT users. I further suspect that POP3 did not give them their required verification step. :unsure:

                      #1900
                      oldtimeroldtimer
                      Participant
                        @oldtimer
                        Forumite Points: 0

                        Sorry Ed it does not work for me.  I have now got access but not very reliable.  Sometimes I  have to exit TBird then restart it and it works perfectly.  Sometimes it hangs trying to get access to BT then succeeds.  I will try another Version of TBird but I do not expect much success. I have tried MSoft System Repair and Chkdsk.  These usually return rubbish files which suggests something is a recurrent problem.  I have run virus checkers. I might just see if I still have a vacant spinner around and load the OS onto that.  No reason why that should work because we have the problem on four machines including a tablet and two email accounts.  All of which seems to rule out SSD problem, HDD problem, Internet problem, Software problem, Virus Problem, cable problems, overheating problems.  I could, of course, try a different email client and in the final solution reinstal W7, but I do not think that will improve matters either.

                         

                        Of course, the final final attempt might be to stick my W10 disc back in and try that.

                        Ain’t life fun!!!

                        Its easy when you know how

                        #1901
                        RSBRSB
                        Keymaster
                          @bdthree
                          Forumite Points: 5,183

                          Why not try an other email client? I think you mentioned 7 so windows mail.  Others would be em client , I do like this client. Its limited for business use but for personel use it is great and you will be able to import if necessary. Ermm, what else? Opera mail, thats a good one to. Personally I have always, with a passion had an hatred for tbird but your problems have started with some cock up at BT so I doubt I can blame it at this time.

                          Americans: Over Sexed, Over Payed and Over here, Wat Wat!

                          #1915
                          oldtimeroldtimer
                          Participant
                            @oldtimer
                            Forumite Points: 0

                            Hi RGB

                            Thanks for your input.

                            Perhaps TBird is not entirely to blame but I think it is cross linked somewhere.  Installed eM earlier and spent a couple of hours getting to grips with it and so far it goes like a train (HST variety) so for some reason TBird trips itself up where eM doesn’t.  There are one or two things I have not sussed yet eg I cannot stop it uploading messages to me until asked which in turn means mailwasher (my spam detector) is no uses anymore.  I think I will give Opera a go next.

                             

                            Thanks again

                            Its easy when you know how

                            #1923
                            oldtimeroldtimer
                            Participant
                              @oldtimer
                              Forumite Points: 0

                              Solved the  Mailwasher problem – or a work around at least.  Just have to run them in the right order, but this does not stop eM checking for itself at frequent intervals.  now to try Opera and possibly Windows Mail

                              Its easy when you know how

                              #1927
                              RSBRSB
                              Keymaster
                                @bdthree
                                Forumite Points: 5,183

                                opera is good if not a little clinical. From what I remember that is.

                                Americans: Over Sexed, Over Payed and Over here, Wat Wat!

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