Long way from the same thing, but not dissimilar: my landlord Waterloo Housing Group, is one of the biggest Social Housing providers in the UK and has the absolute worst, clunkiest website you could possibly experience, with the most IT- illiterate idiots supposedly running it.
http://www.waterloo.org.uk/ – can’t supply the Resident’s page, for obvious reasons, but it is a Secure site.
I had not accessed the site for a few weeks, then attempted to do so. They threw me out as “Password Not Recognised”. I knew it was OK, checked back and found it in Firefox ‘Saved Logins’. Sure enough, I had the right one. Phoned, passed around the usual several Options, reported my complaint and was told to expect a call back. That came 4 days later and I was told by some supercilious pillock that they removed passwords of users who did not access the site for a period of 28 days “For security purposes.” I informed them that real websites with real Security procedures did not have to do that: I have accessed some more than 2 years after last time and had no problems. Did they not comprehend the significance of the “s” in the “https://” part of their site address?
It’s just another facet of a really krap organisation. Trying to report a Repair problem would be comic, if it wasn’t so stupid. I asked permission online on November 8th to make my rear garden low maintenance by making certain changes. They said allow 5 working days, then lost the message. I have asked again twice and received the same “5 working days” message. I give up and will just go ahead with it in 2018.
When the Thought Police arrive at your door, think -
I'm out.
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