Forumite Members › General Topics › Tech › Other Tech › Naff Argos TV
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Richard.
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November 17, 2017 at 8:38 pm #13588
About 2 years ago I brought what I thought was a Hitachi TV from argos.
The back light packed up 3 days ago so i took it to bits and it turns out the only Hitachi bit is the badge on the front, the rest is all VESTEL !
The back light is made up of LED strips and i found a video on the internet that says if more than 1 or 2 of these fail then the power board detects an improper load and cuts its output.
November 18, 2017 at 7:45 am #13589Pity you gutted it. I think that you would have had a fair (but not guaranteed) claim under the sale of goods Act. Six years or so is the expected life for a TV so I think you would have been in a good position to get money back from Argos. (see link). Now, nothing, unless you lie through your teeth, or can get a tame professional repairer to say they investigated and found it faulty.
November 18, 2017 at 11:28 am #13597Pity you gutted it. I think that you would have had a fair (but not guaranteed) claim under the sale of goods Act. Six years or so is the expected life for a TV so I think you would have been in a good position to get money back from Argos. (see link). Now, nothing, unless you lie through your teeth, or can get a tame professional repairer to say they investigated and found it faulty.
The retailer also has the right to remove a percentage from the refund for the use that you have had from the item.
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wasbitRig 1: Optiplex 3050 SFF
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November 18, 2017 at 12:00 pm #13603Agree with Wasbit, the other tack a retailer may take is to ask you to return the set to them and they will pay for repairs/give cash depending if it is repairable. The Which Guide might be a useful one if you can make the set look like it has not been tampered with in any way.
November 18, 2017 at 3:12 pm #13615I agree with you both in theory and i knew that but in practice its a non starter.
I have been down that road before with Argos and got my money back after a year of hastle and i goes like this.
I say my item is broken.
They say it is over 6 months old.
I say it was not fit for purpose
They say prove it !
Then we go through the rounds of Engineers reports and sending the item here and there before i finally win and get my money back plus the postage i paied out in advance.
The TV was only £270 and it is a big thing to post so really it just aint worth it. The thing could break again in 2 weeks and it would all start again !
November 18, 2017 at 4:23 pm #13616Think you are a bit pessimistic there mate – returning things for exchange/refund/credit is getting easier not harder – been genuinely surprised and impressed at some of the service I’ve had recently from Currys and B&Q (and the Argos ebay outlet) in that respect. Always worth a try before you do anything drastic – they are very aware of the influence of online reviews and feedback these days.
November 18, 2017 at 4:57 pm #13618Well first i phoned the argos helpline and the nice lady told me i was very bad for not taking out extended cover but she would see what she could do. When she came back to me she said her manager told her that as the tv was 2 years old i would have to go through the whole fit for purpose thing. She also reminded me they had the option to attempt at least 1 repair if it was faulty.
This is the whole thing i had last time and it was a pain in the ass.
Anyway now i know i dont have a REAL Hitachi i dont really want it.
On a side note, once i had the set apart i noticed that it had beed fixed at least once before i got it because 2 of the voltage regulaters had been replaced with different ones and they had thermal grease ouseing from their heat sinks.
November 18, 2017 at 5:21 pm #13620Just for fun have a look at this tech link.
http://www.stevehilltelevisionservices.co.uk/hitachi-42hxt12u/
November 18, 2017 at 6:11 pm #13622Hitchi was a name buyout years ago, like so many: MG, Atari etc.
It is just a branding to increase value of cheaper brand items – like you have found out!
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November 18, 2017 at 6:29 pm #13623What gives you that idea speedy ?
Have a look at their wiki page
November 18, 2017 at 7:16 pm #13624There are several things in play here. It is common even for Japanese companies to have goods made by other specialists. Sometimes it is a way to get one part of a conglomerate to keep working by supplying bits to another company, possibly not even part of the same group. I used to know a regional manager for Sumitomo who surprised me by the tales of contracts he had assembled to sell major contracts for e.g. a Mitsubishi main contractor because Sumitomo had a factory in danger of going onto short time, if it did not sell its specialised product.
CD/DVD drives were made by one or two factories at one time but appeared under a range of names and so on across the board. Inter-company Japanese contracts are like nothing you have ever seen unless you have seen a Japanese contract. Typically it might run to three or four lines which basically say, ‘We trust you to make what we want’ and that is that.
That a TV, or anything else was actually built by other than the name on the front is no surprise at all, it even happens with cars as well.
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