Synology Backups Failing

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  • August 28, 2017 at 5:24 pm #11261
    DrezhaDrezha
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      @drezha
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      Any other Synology users experienced backup issues recently?

      I’m sure this started occurring after I upgraded the Hyper Backup package but I’m not 100% sure. The log is practically useless as shown below. It happens on both remote and local backups. Initial thoughts were that it was the local USB drive failing but it’s failing backup to Dropbox as well.

       

      I’ve tried deleting the backups and reconnecting and that hasn’t seem to have helped. Any other ideas for troubleshooting?

      "Everything looks interesting until you do it. Then you find it’s just another job" - Terry Pratchett

      August 28, 2017 at 6:14 pm #11269
      Dave RiceDave Rice
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        @ricedg
        Forumite Points: 7

        Just got back from hols and have 2 failing and 2 OK.

        Having a look.

        EDIT – looks like it’s the upgraded versions failing. I just created a one off small backup on one of the failing boxes and it backed up OK.

        Ran backup now on the existing job and it failed. Tried creating a new job and linking it to the original one but it only shows my one off as available. Looked in File Manager.

        Looks like they’ve changed the way backups are stored. MKADS_1 is the original, MKADS_2.hbk is the one off and _3.hbk is the one I’ve just created using the same source folders as _1.

        August 28, 2017 at 7:23 pm #11272
        DrezhaDrezha
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          @drezha
          Forumite Points: 0

          Well, at least that perhaps explains it then. Looks like I may create a new backup and hope that works. Bit of a pain for the offsite backup as that’s created over a number of days to prevent slowdowns at home. It’ll be a pain when my remote one at my girlfriends paretns is updated, as I’ve set there’s to back up to mine and they have limited internet 🙁

          posting the screenshot above, looks like I need to sort out the SSL settings as well!

          "Everything looks interesting until you do it. Then you find it’s just another job" - Terry Pratchett

          August 28, 2017 at 8:01 pm #11273
          Dave RiceDave Rice
          Participant
            @ricedg
            Forumite Points: 7

            It’s permissions.

            The owner of the new backups is Admin in group Users, the original is Dave in group Users. Only the owner has Write permissions.

            So I’ve changed the owner of the original _1 folder to Admin. I can now link a new backup task to it, which I haven’t done’ I’ve hit backup now and it’s been successful!

            EDIT hasn’t worked on another server where the owner was already admin. I did another quick backup job which worked and the permissions were the same. I think permissions is at the heart of it though. More tinkering… Couldn’t fix it so recreated the backups.

            Just check server #3, it’s on the latest version of HB and hasn’t missed a beat.

            August 29, 2017 at 7:11 am #11277
            Ed PEd P
            Participant
              @edps
              Forumite Points: 39

              The problems seem to have zapped the Synology Forum!

              August 29, 2017 at 7:31 am #11278
              DrezhaDrezha
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                @drezha
                Forumite Points: 0

                If it’s permissions, I’m just trying to figure out how that effects Dropbox backups as I didn’t think that had permissions. I’ll give it a try when I get back from Devon today.

                "Everything looks interesting until you do it. Then you find it’s just another job" - Terry Pratchett

                August 29, 2017 at 9:25 am #11280
                Dave RiceDave Rice
                Participant
                  @ricedg
                  Forumite Points: 7

                  I’m not sure what the real problem is as I have three different results! But it has the whiff of permissions about it. I can’t believe that they changed the backup format (container if you will) and didn’t make things backwards compatible on purpose, indeed I’ve proved they didn’t.

                  EDIT I just upgraded HB on my own server and did a backup now of the daily job and it succeeded.

                  EDIT 2 – a new version of HB just appeared:

                  Version: 2.1.2-0605

                  (2017-08-29)
                  Fixed issues

                  Fixed an issue where Hyper Backup might randomly fail to back up data to local, remote, or could destinations.
                  Fixed an issue where an integrity check for the C2 destination produced a false alarm even if the backup was normal. Please contact Synology Support for further assistance if you have encountered this issue.
                  Minor bug fixes.

                  August 29, 2017 at 6:32 pm #11296
                  DrezhaDrezha
                  Participant
                    @drezha
                    Forumite Points: 0

                    New version of Hyper Backup seems to have solved the issue, so that’s handy.

                    "Everything looks interesting until you do it. Then you find it’s just another job" - Terry Pratchett

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